Data vs. Radio Dispatch of your work

Our call centre uses the Autocab product which boasts the lion’s share of the market with 60% of taxi dispatch worldwide. Many smaller companies are still using a radio based method for dispatching their work to cars manually. It is important to get an idea for the critical differences when considering radio and data dispatch methods.

Important things to consider when it comes to data dispatch systems:

  Autocab Data Dispatch Radio Dispatch
Method of Dispatch Mobile 3G Network directly to in-car units that the driver can follow. Verbal communication of job information to a driver that others can hear / mishear.
Coverage Uses a service provider’s Mobile Network, which is widely available. Minimal black spots. Due to range limitations, possible interference and landscape, radio black spots are more frequent.
Maintenance Service Providers such as Telstra maintain and upgrade their network actively. Dependant on local engineers and their availability to maintain radio equipment.
Control over Dispatch The system assesses the most efficient car at that time based on rules you set, and dispatches work quickly and automatically. Drivers may manipulate dispatch by providing incorrect information about location and status (accidentally or intentionally). Also ties up operators that could be answering customers.
Revenue / Efficiency A data dispatch system assesses the best and most efficient car for each job which reduces distance driven by your cars, and ensures that your customers are picked up in the shortest possible time. Incorrect information that may be provided means that the best suited car is not always the one sent, increasing fuel usage and customer waiting time unnecessarily.Only 1 job can be allocated at a time.
Paperwork Many types of reports can be exported from dispatch systems, from operators, to drivers, to customer bookings easily. Information about driver earnings, total bookings and calls made all have to be calculated manually, which requires a lot of paperwork, and wastes time.
Privacy of Customer Information Customer details are transmitted straight to a terminal for the driver to see, no other driver or passenger can see them. All drivers and passengers could hear customer’s personal information when broadcasting over to all cars for job allocation.